At OM Textiles, our goal is to ensure your complete satisfaction with every purchase. Our Return and Refund Policy is designed to provide you with a transparent and straightforward process if you decide to return a product.
Return Period:
You have a window of 10-15 days from the date of purchase to initiate a return. We believe this timeframe offers you ample opportunity to evaluate your purchase and make an informed decision.
Eligibility for Return:
To qualify for a return, the item must be in its original, unused condition and in the original packaging. Any signs of use, damage, or alterations may affect the eligibility for return.
Return Process:
To begin the return process, please reach out to our customer service team at pankajgupta.ap@gmail.com, providing your order details and reason for the return. Our dedicated team will guide you through the process, ensuring a seamless experience.
Return Shipping:
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure the safe arrival of your return.
Refund Timeframe:
Upon receipt and inspection of the returned item, our commitment is to process refunds within 7 business days. Please be aware that the actual refund processing time may vary depending on your payment method and financial institution.
Refund Method:
Refunds will be issued using the original payment method utilized during the purchase. In the rare instance that this is not feasible, alternative refund methods will be discussed and agreed upon.
Communication on Refund Status:
Throughout the refund process, we will keep you informed. Upon completion of the return inspection and processing, you will receive a confirmation email detailing the refunded amount.
Exchanges:
Should you wish to exchange an item for a different size or color, kindly get in touch with our customer service team. Exchanges are subject to product availability, and we will do our utmost to accommodate your preferences.
Damaged or Defective Items:
If, unfortunately, you receive a damaged or defective item, notify us within 48 hours of receiving the product. We will promptly arrange for a replacement or refund based on your preference.
Contact Us
For any queries or concerns regarding our Return and Refund Policy, do not hesitate to contact us at pankajgupta.ap@gmail.com. Our dedicated customer service team is here to assist you in every step of the way.
In choosing OM Textiles, you are not only selecting quality fabrics but also an exceptional customer experience. Your trust is paramount, and our commitment is to make your shopping journey seamless, transparent, and enjoyable.
Please be assured that we continuously strive to improve our processes to better serve you. Thank you for being a valued customer at OM Textiles.